![]() If you were given this device or purchased it second-hand, you will need to contact the original owner to have them remove this device from their account."Īgain, we don't know what the Apple ID is or the password. Email What to Know From iPad: Turn off and connect cable to iPad > hold down Home/top button > connect to computer > click Restore. ![]() If this is your device, enter the Apple ID and password you used to set up iCloud. Whenever you try to erase your iPhone using Settings > General > Transfer or Reset iPhone > Erase All Content and Settings, you’ll be prompted for your Apple ID password to disable Find My (and by extension, Activation Lock). It has a link under the Password entry point labelled Activitation Help and when you click on that, it states that "A password is required to activate this device because its owner has used Find My iPhone to link it to their Apple ID. If you’re unable to open Settings, you need to connect iPad to a computer and use the Finder or iTunes. It states that "This iPad is currently linked to an Apple iPad Sign in with the Apple ID that was used to set up this iPad" - and this is quoted exactly as it appears. There are two ways to erase iPad: using Settings on your iPad, or connecting iPad to a computer with a USB cable and using the Finder or iTunes. After setting the language and network password, it goes to the Activate iPad screen. The iPad has been reset by another member of the Institution. Confirm your phone number, then click Continue. After setup, you can find the 'Forgot password or dont have an Apple ID'option in Settings: iPhone, iPad, or iPod touch: Go to the Settings app and tap Sign in to your iPhone. ![]() Thanks for your further help Diane - much appreciated. Enter the email address associated with your Apple ID, then click Continue.
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